Refund and Cancellation Policy

This policy explains how you can cancel or request a refund for products or services purchased through our Platform.

1. Order Cancellation

Cancellations are accepted only if the request is made within 5 days of placing the order.

If the product has already been shipped or is out for delivery, cancellation requests will not be accepted. In such cases, you may refuse to accept the product at the time of delivery.

Once a cancellation request is processed, you will receive confirmation through your registered communication channel.

2. Damaged or Defective Products

If you receive a damaged or defective item, please report it to our customer service team within 5 days of receipt.

The seller or merchant listed on the Platform will verify and assess the issue before approving any refund or replacement.

If the product received does not match the description or your expectations, contact our customer service within 5 days of delivery. Our team will review your complaint and determine an appropriate resolution.

3. Products Under Manufacturer Warranty

For products that come with a manufacturer warranty, please contact the manufacturer directly for repair, replacement, or refund as per their warranty policy.

4. Refund Timeline

Once your refund is approved by Exohive Digital Private Limited, the amount will be processed within 7 business days through the original mode of payment.

If you have any questions or issues related to refunds or cancellations, please contact our customer service team using the details available on our website.

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