Privacy Policy

1. Introduction

This Privacy Policy explains how Exohive Digital Private Limited and its affiliates (“Exohive Digital Private Limited”, “we”, “our”, “us”) collect, use, share, and protect your personal information when you use our website https://ExohiveDigital.com (the “Platform”).

You can browse certain sections of the Platform without registering. However, by visiting or using the Platform, providing your information, or availing of any product or service, you agree to this Privacy Policy, our Terms of Use, and any applicable service terms.

We do not offer products or services outside India, and your personal data will primarily be stored and processed in India. By continuing to use the Platform, you consent to the processing of your data under the laws of India, including data protection and privacy laws. If you do not agree, please discontinue using the Platform.

2. Information We Collect

We collect personal information when you interact with our Platform, use our services, or communicate with us. The information may include, but is not limited to:

Name, date of birth, address, phone number, and email ID.

Identity or address proof details.

Payment information such as bank account, credit/debit card details, or other payment instrument data.

Biometric information (e.g., facial or physiological data) when you opt to use such features.

Providing personal data is voluntary; however, not sharing certain information may limit your access to specific features.

We may also collect and analyze data related to your browsing behavior, preferences, and transactions on our Platform or third-party partner platforms.

If third-party partners collect your personal data directly, their privacy policies will apply. We are not responsible for their practices, and we encourage you to review their privacy policies before sharing any information.

If you receive any communication claiming to be from Exohive Digital Private Limited asking for sensitive details (e.g., card PIN, net banking credentials), do not share such information. Report any such incident immediately to law enforcement authorities.

3. How We Use Your Information

We use your personal data to:

Provide and manage the services you request.

Facilitate orders and transactions with sellers or business partners.

Enhance your user experience.

Resolve disputes and troubleshoot issues.

Send updates about offers, products, or services.

Conduct research, marketing analysis, and surveys.

Prevent fraud or other illegal activities.

Enforce our Terms of Use.

You can opt out of marketing communications at any time. Please note that certain permissions may be essential to access some services, and refusal may limit functionality.

4. Sharing of Information

We may share your personal data in the following ways:

Within our group entities and affiliates to provide you with access to products and services. These entities may market their services to you unless you opt out.

With third parties such as sellers, business partners, logistics providers, payment gateways, or marketing service providers for processing transactions or delivering services.

For legal or compliance purposes, including with government or law enforcement agencies, when required by law or to respond to legal requests such as court orders or subpoenas.

To protect rights and safety, including enforcing our Terms of Use or addressing claims related to infringement or fraud.

We ensure that any data sharing is done in compliance with applicable laws and with appropriate safeguards in place.

5. Security of Your Data

We maintain reasonable security practices and procedures to protect your personal data from unauthorized access, loss, misuse, or disclosure. When you access your account or share information, we use secure servers and follow security protocols.

However, data transmission over the internet is never completely secure. By using our Platform, you acknowledge and accept the inherent risks of online data transmission. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Deletion and Retention

You can delete your account anytime through your profile settings or by contacting us using the details below. Please note that:

Account deletion is subject to settlement of pending claims, shipments, or grievances.

Once deleted, your account and all related data will be permanently removed, and you will lose access.

We retain personal data only as long as necessary for the purpose it was collected or as required by law.

We may keep anonymized data for research or analytical purposes even after deletion.

7. Your Rights

You can access, correct, and update your personal data directly through your account settings on the Platform.

8. Consent

By using our Platform and providing your information, you consent to the collection, storage, use, and sharing of your data as outlined in this Privacy Policy.

If you share information about another person, you confirm that you have the authority to do so and that the individual has consented to such sharing.

You also consent to being contacted by us or our partners via SMS, instant messaging apps, calls, or email for service or marketing purposes.

You may withdraw your consent at any time by writing to our Grievance Officer (details below) with the subject line: “Withdrawal of consent for processing personal data.”
Withdrawal will apply prospectively and may affect your ability to use certain services.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated as required by law. Please review this policy periodically for updates.

Contact Information
For any privacy-related concerns, questions, or requests, please reach out to us using the contact details provided on our website.

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